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Subject to our Terms & Conditions:
1. To lodge a Return please read this Returns page completely then contact us with the following information: Name; Invoice Number; Serial Number of the faulty product; Reason for the Return.
2. All product(s) returned ('Return') must be 100% complete and contain all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. Damaged or soiled Returns will not be accepted.
3. If the product is faulty the moment you receive it ('DOA' - Dead On Arrival) please contact us immediately. We will then issue you with an RA number and will collect it and send out a replacement free of charge (subject to availability).
4. If the product is faulty after a period of time and it is still covered under warranty please contact us immediately. We will then issue you with an RA number and instructions where to send the Return. The shipping cost of the Return and any replacement is payable by you.
5. When sending a Return back to us we accept no responsibility for any loss or damage occurred during transit. We therefore recommend that you register and insure your Return against damage.
6. Please allow 30 days to process your Return. In most cases it will be processed in less time however this depends on factors outside our control (eg. time needed to accept your Return; inspect and send the Return on to the manufacturer; their time to inspect and test and issue a replacement; shipping time back to you.)
7. We do not warrant that your purchased product(s) is compatible with any existing product(s) that you may already have. Customers are strongly advised to confirm the system compatibility with the original product manufacturer before making a purchase. Product incompatibility is not a fault.
8. For more details on our Returns Policy, please refer to the following sections:
- Return of Faulty Goods
- Return for Product Exchange or Credit
- Discontinued Products
- Special Conditions
Return of Faulty Goods
If a product is faulty and it is still within the warranty period please contact us immediately with the following information: Name; Invoice Number; Serial Number; Reason for the Return. We will arrange an RA number for you and instructions for the return of the faulty item. Once received the Return will be inspected and we will issue either a store credit, replacement, exchange or repair for any products deemed to be legitimately faulty.
The warranty conditions for dead or defective LCD pixels are strictly as per the product manufacturer policy.
Customers may be required to contact the manufacturer's technical support department directly to obtain authorisation to return any defective goods.
Any credit issued by us is for the product only. We do not refund shipping costs.
Dead on Arrival ("DOA")
DOA products are products that are faulty upon receipt of the goods from us. DOA items must be reported to us within 7 days from the time that you receive your goods. Failure to report a DOA item within 7 days will result in you not being able to make a DOA claim. Instead, those items will then follow our normal warranty procedure.
Warranty
Product warranty covers legitimate faults as per our Terms and Conditions and that of the product manufacturer. Unless noted otherwise the cover period is 1 year for hardware products and 60 days for software. Software products opened or used in any way are not covered under any circumstances. Product warranty only covers manufacturing faults and defects and does not extend to any other product. Product warranty does not cover faults caused by misuse or neglect or by use of the product in any way against or outside of manufacturer recommendations. Product warranty does not cover downtime or loss of data or productivity as a direct or indirect result of any product purchased from us. Any damage to the product deemed by us to have been caused by the user for whatever reason is not covered by warranty. We will, at our discretion, repair or replace any legitimate faulty component or if this is not possible we may offer a replacement in part or complete depending on the circumstances. See our Terms & Conditions for further details.
No-fault-found Fee
For products returned that are claimed to be faulty but after inspection are found to be not faulty a fee of up to $100 may be payable by the customer. This is to cover costs in receiving, testing and processing your return. The Customer will also be liable for any shipping and handling costs associated with the return of the non-faulty product. For this reason please ensure the product is actually faulty before lodging a claim.
Unless the product is DOA ('Dead On Arrival') the Customer is responsible for all shipping costs. The original shipping fee is also not refundable.
For all return requests the Customer will need to first contact us to obtain a Return Authorisation ("RA") number. We must receive your Return within 7 days from the RA issue date. Returns received beyond 7 days from the RA issue date will not be accepted for return. In that case a new RA number must be applied for.
All Customer RA requests will be first confirmed via e-mail. Do not send any goods to us prior to receiving an RA number notification from us.
A credit or product replacement will only be issued after receipt and confirmation of the reason for the returned product(s). This process may take up to 30 days to complete. Once completed and approved this will be made available excluding any freight or restocking fee that may apply.
Situations where we may refuse a Return includes, but is not limited to:
* the product packaging has been opened, damaged or soiled.
* the product(s) is not returned in its original packaging.
* the product(s) is incomplete or is missing some content.
* there is physical damage to the product(s).
* the product(s) is no longer offered for sale by us.
* the price of one or all of the ordered products has changed.
* the returned package does not include a valid RA number on the shipping label.
* the RA number has expired, which is 7 days from us having issued it.
* product information or specification details on our website contain errors or omissions. Whilst every care is taken to ensure accuracy of product information and images on our website, no responsibility will be taken for omissions or errors. Customers are advised to refer directly to the manufacturer for the most up-to-date product information.
* any Special Conditions such as product(s) sold on a Non-Return basis.
In the case of a Return being rejected by us, the Customer shall be responsible for the cost of delivery back to the Customer.
Return for Product Exchange or Credit
Subjects to any special conditions, should the Customer wish to return a product for exchange or credit this must be done within 7 days of receipt of the goods. Goods must be unopened, unused and undamaged. A 20% restocking fee will be payable by the Customer. Products sold on a Non-Return basis cannot be returned unless legitimately faulty. We reserve the right to refuse the return of any item(s) at our sole discretion.
Discontinued Products
We will discontinue product(s) from time to time. As such, the return of these discontinued product(s) may be limited.
Special Conditions
Unless the product is faulty and able to be claimed under warranty or DOA, products supplied on a "Non-Return" basis cannot be returned to us. Products sold on "Non-Return" basis include:-
* All Acer products
* All ASUS products
* All Dopod products
* All Ergotron products
* All Electronic Arts products
* All ETEN products
* All Fujitsu products
* All HP/Compaq products (including. handhelds and accessories)
* All Intel CPUs, overdrives, graphics cards and motherboard products
* All Iomega products
* All Kingston Memory products
* All Lenovo products
* All Lexar Memory Cards products
* All Lexmark Printers
* All Maxtor Hard Drives
* All Microsoft OEM products
* All Mindscape products
* All Nokia products
* All O2 products
* All Palm products
* All Samsung notebook products
* All Take 2 Interactive products
* All Toshiba products
* All Ubisoft products
* All Verbatim products
* All Viewsonic products
* All Vivendi Universal Games
* All Notebook & Computer products<>
* All PDA & Handheld products
* All Printer Toner & Cartridge products
* All Printer consumables
* All Software products
If any of these listed products are legitimately faulty, please refer to our Return of Faulty Goods section to make a claim. |
Accessories
