- About us.
ASYS Computers was established in 1998. We are an Australian computer hardware and software sales and service company based in the Brisbane area of Queensland, Australia. We supply quality computer parts and software to businesses and residential homes throughout Australia and the world at very competitive prices. Through our vast supplier network we are are able to supply well over 25,000 different products across a wide range of categories.
[Back To Top]
- Do you have a walk in shop?
No, all our products are available for purchase and delivery from our online store only. All orders are delivered by courier. We do not cater for pickups. This enables us to keep our overheads down and pass the savings on to you.
[Back To Top]
- Why do I need to register on your site?
Registering on our site provides you with features that helps speed up your shopping experience with us. For example, you only have to enter your details once when registering which the system will use for each order made. You may of course have your order delivered to a different address than the address you registered with at any time by choosing that option during checkout of your order.
You do not need to register on our website to calculate shipping costs. Please see the shipping section in this FAQ for further details.
After registering you will be able to log in to our website. After logging in, your session is protected by secure encryption. Your information is therefore secure throughout the order process.
After logging in, you may view your past order history, print off any tax invoices, manage your address book, and more.
For international customers, by logging in to our site all prices will be displayed as ex-tax. This is because international orders do not pay the Australian Goods and Services Tax (10%).
[Back To Top]
- Why do the borders not print properly when printing my invoice or any other page from this website?
To fix this you need to enable background image printing in your browser:
Internet Explorer: on the menu bar click Tools..Internet Options then select the Advanced tab. Scroll down to the Printing section and ensure the Print Background Colors And Images box is ticked.
Mozilla Firefox: on the menu bar click File..Page Setup then select the Format & Options tab. In the Options section ensure the Print Background (colors & images) box is ticked.
[Back To Top]
- Where are your products sourced from? What warranty do they have?
All our products are sourced from Australian suppliers, are brand new and are backed by full manufacturer warranty. Unless stated otherwise the warranty period for all hardware is one (1) year from the date of purchase. Some hardware products have two years, three years or even a lifetime warranty. The warranty period for faulty software is 60 days. Please see our Returns section for further details.
[Back To Top]
- What are the payment options?
We accept all popular methods of payment including credit card (MasterCard, Visa), direct deposit, cheque and money order. For purchases made by cheque and money order goods will be shipped once payment has been cleared by our bank. This is usually 3-5 days.
The price displayed for a product is the cash price and includes GST. A credit card surcharge is payable. See our payment section for further details.
[Back To Top]
- Do you supply a tax invoice with every order?
Yes we do. We are an Australian corporation and registered for the GST. As such by law we provide a tax invoice for each and every invoiced sale. At the the end of order checkout process you will be emailed a copy of your order. Once your order is invoiced and it ships, your tax invoice is available to be printed from within your account history after logging in to our website.
[Back To Top]
- We would like to purchase using a purchase order. Do you cater for that?
Yes we do. Although it is more efficient and preferable that you use our online website to make all your purchases we do also cater for purchase orders that come through the post mail or by fax.
To do this, calculate the shipping costs and value of the goods you would like to purchase by following the instructions in the 'shipping costs' entry in this FAQ. Then send us your purchase order and we in turn will send you an invoice for payment. Once paid your order will be processed.
[Back To Top]
- What are the shipping details, costs and delivery times?
All orders are shipped by courier or Australia Post.
We do not cater for pickups. Orders placed after 2pm AEDT are not received until the the following business day. A signature is required at the time of delivery.
Delivery happens during business hours. We do not know what time during the day this may occur. Estimated delivery timeframes in business days are as follows: Australian air Express - 1 to 2 days; Startrack Express - 1 to 4 days; Australia Post - 7 days; International air deliveries - 10 days; International sea deliveries - 50 days. Delivery to remote areas may take extra time to arrive.
The shipping cost depends on package weight and delivery postcode. A shipping cost calculator is available from the shopping cart on our website.
Depending on the delivery postcode and method chosen (AusPost or courier) the cost to ship a 3kg package Australia wide begins from $13.
To calculate your shipping cost:
1) add your products to the shopping cart.
2) from within your shopping cart, click the 'Calculate Shipping Cost' link.
3) the shipping cost for all products in the cart will be displayed for the postcode you entered.
You do not need to register on our website to be able to calculate the shipping cost.
[Back To Top]
- What else do I need to know about shipping?
We use several different national couriers: Australian air Express and Star Track Express as well as Australia Post. Orders are delivered using the method you chose at the time of order.
For international orders we use Australia Post couriers. Depending on the destination country you may choose to ship by air or sea where available. Shipping insurance is included in all international orders.
The courier will require a signature at the time of delivery. This includes Australia Post as all packages are sent by registered mail.
Although packages are packed to withstand damage during transport, from time to time accidental damage may occur. Before accepting your goods from the courier you should inspect and reject any product that is visibly damaged. The damaged goods will then return to us and subject to availability we will immediately send out a replacement product.
[Back To Top]
- I wish to change or cancel an order. What do I need to do?
Where a change or cancellation is required for an order we require this in an email from the same email address that is on the order. For us to change an order we cannot act on or reply to any other email address except if it matches the email adddress on the original order.
If the order has not already commenced processing and has not shipped yet you may cancel it at any time without penalty. Please contact us immediately by email. Any payment made will then be refunded in full.
After your order has already commenced processing or has already shipped a 15% order cancellation or restocking fee will apply. We also cannot then refund your original shipping charge. Only the remainder will be refunded in full.
We do not have a 'try before you buy' facility. Please ensure you really do want the product before ordering it.
Please see our Returns section for further details.
[Back To Top]
- I have a faulty product. How do I make a warranty claim?
If you believe you have a faulty product you must contact us immediately with details of the fault. We will then issue you an RA number and instructions for the return.
If the product is faulty the moment you received it (DOA - Dead On Arrival) we will organise free pickup and delivery of the replacement product.
If the product is faulty after it has already been in use (Warranty claim) the cost to send it back to us is to be paid by the Customer. After your return has been tested as faulty we will then issue a store credit.
Please see our Returns section for further details.
[Back To Top]
- There are so many products on your site. How do I find the product I am after?
The fastest way to find a product is by entering some part of the product detail in the search box on our website. Usually this is the product model number or the UPC (Universal Product Code). This is the bar code number found on the product packaging.
For example, to search for a particular TomTom One Satellite Navigation product you could enter TomTom One in the search box. This will list all TomTom One products.
If you know the model number you could enter this in the search box to list just that product, eg. 1N00.165
If you know the UPC (barcode number) you could enter this in the search box to list just that product, eg. 636926014175
Click the Advanced Search link to further refine your search, eg. only search for products currently in stock, or search in the product description text, eg. navigation
Click any product listed from your search to display further product details including current stock availability.
[Back To Top]
- I require further assistance.
For further information about any of our products or services please contact us. We aim to respond within one business day. Please help us by providing as much information as you can such as your existing order number; product model number of the product you are enquiring about; website URL that you are referring to.
[Back To Top]
Accessories
